Data protection declaration website

Arivo GmbH
Am Innovationspark 10
8020 Graz
Österreich
+43 316 375 018
info@arivo.co

Data protection requests to:

Ines Schnur
Arivo GmbH
Am Innovationspark 10
8020 Graz
+43 316 375 018 11
i.schnur@arivo.co

The websites of Arivo GmbH, accessible under the domain "arivo.co", are operated by Arivo GmbH, Am Innovationspark 10, 8020 Graz, Austria, as service provider (hereinafter "Arivo"). The media owner and publisher of the arivo.co website is Arivo GmbH.

The protection and security of your personal data is a major concern for us. Arivo therefore stores and processes data exclusively in accordance with the Austrian Data Protection Act (DSG - as amended by the Data Protection Amendment Act 2018 and the Data Protection Deregulation Act 2018) and the EU General Data Protection Regulation (DSGVO - Regulation (EU) 2016/679).

 

§ 2 CATEGORY OF DATA

The following categories of data are processed:

• Personal data (name, telephone, e-mail address)
• Online data (cookies, IP addresses, duration of website visit,...)
• Applicant data (all data sent to Arivo by way of an application, e.g. personal data, CV)

The data used may vary depending on the input, order or use. Any contact details will only be processed if they are entered by the data subject him/herself.

 

§ 3 PURPOSE OF DATA PROCESSING & LEGAL BASIS

We process the personal data to handle enquiries regarding our product in order to prepare offers. The data you provide is necessary for the performance of the contract or for the implementation of pre-contractual measures. In addition, we can use the data to continuously improve our website and to compile usage statistics. The data is also used for marketing and sales purposes. Furthermore, we may use data entered on our careers page to fill new vacancies.

 

Consent (Art. 6 para. 1 lit.a DSGVO)

In certain cases (such as the contact, enquiry, newsletter registration or career form), the data is processed in accordance with consent. This consent can be revoked at any time by sending an email to info@arivo.co

 

Fulfilment of (pre-)contractual obligations (Art. 6 para. 1lit. b DSGVO)

The processing of all data used for sales, distribution or the management of goods and services of (potential) customers is carried out on the accordance to this legal basis.

 

For the protection of legitimate interests (Art. 6 para. 1 lit.f DSGVO)

Processing is permissible for the protection of the legitimate interests of Arivo, provided that the interests or fundamental rights of the data subject are not predominant. Therefore, data processing to respond to customer enquiries for business initiation or the storage of IP addresses for website optimisation is legitimate.

 

§ 4 RIGHTS OF THE AFFECTED 

Every data subject has the following rights towards us in connection with the processing of personal data:

• Right of access by the data subject (Art. 15 GDPR)
• Right to rectification of incomplete or incorrect data (Art. 16 GDPR)
• Right to erasure (‘right to be forgotten’) (Art. 17 DSGVO)
• Right to restriction of processing (Art. 18 DSGVO)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 DSGVO)
• Right to lodge a complaint with a supervisory authority (dsb.gv.at)

 

§ 5 DURATION OF DATA STORAGE

All data is deleted as soon as it is no longer required for the purpose it was collected. For data that is actively entered (contact form, chat function, etc.), the deletion of the data can be requested at any time (info@arivo.co). If the facts of the case have been conclusively clarified and there are no legal requirements for the storage of this data, it can be deleted. As a rule, there is a seven-year legal retention period for data required for the fulfilment of a contract (§ 132 Austrian Federal Tax Code and § 212 Austrian Corporate Code). In addition, we retain personal data originating from contractual relationships until the expiry of limitation periods (currently 30 years) or until the end of legal disputes, insofar as this is necessary for the assertion of or defence against any claims for damages. We have no reliable information about the duration of data storage by Meta, LinkedIn, Hubspot, Youtube and Google.

 

§ 6 STORED DATA

Personally entered data

Contact form

On the website there is the possibility to fill in a contact form in order to receive further information about Arivo. The following data is required for this and subsequently processed: Name, e-mail address, date and time of registration, IP address of the enquirer. When filling out the contact form, you are automatically registered for our newsletter. You can cancel your subscription to the newsletter at any time by sending an email to info@arivo.co.

 

Offer form

Interested parties have the possibility to fill in a contact form in order to be contacted by a sales representative of Arivo. The following data is required and subsequently processed for this purpose: Name, telephone number, e-mail address, company name, project, date and time of registration, IP address of the enquirer. When filling out the contact form, you are automatically registered for our newsletter. You can unsubscribe from the newsletter at any time by sending an email to info@arivo.co.

 

Content form

On the website, interested parties can download various content (such as data sheets, case studies or white papers) from Arivo after filling out a contact form. For this purpose, the following data is required and subsequently processed: Name, telephone number, e-mail address, company name, industry, date and time of registration, IP address of the enquirer. When filling out the contact form, you are automatically registered for our newsletter. You can cancel your subscription to the newsletter at any time by sending an email to info@arivo.co.

 

Chat function

Furthermore, there is the possibility to use the live chat on the website. The following data is processed here: Name, email address, date and time of the message, IP address of the enquirer.

 

Career at Arivo

All open positions are displayed on the website under the Career section. It is possible to apply for a job directly via the website. The following data will be processed: Name, telephone number, e-mail address, CV or letter of application. When filling out the contact form, you are automatically registered for our newsletter. You can unsubscribe from the newsletter at any time by sending an email to info@arivo.co.

 

Automatically generated data

In addition, the following data is stored and processed when you visit the website:

 

Serverlogs

The following server logs are stored: IP address of the requesting computer, date and time of the request, name and URL of the requested file, amount of data transfer, a message whether the request was successful, identification data of the browser and operating system used, as well as the website from which the access was made (if the access was made via a link). The server logs are stored in order to be able to check the system security, to technically administer the website and to be able to optimise the offer. This data is passed on to the law enforcement authorities in the incident of a hacking attack.

 

Cookies

Cookies are small text files that arivo.co stores on your computer to recognise it. The information contained in the cookies is used to determine whether you are logged in or what data you have already entered, information about the use of free trials and policies. Most web browsers automatically accept cookies. You can avoid this by changing your browser settings. You can remove cookies stored on your PC at any time by deleting the temporary internet files:

Google Chrome: Delete, allow and manage cookies

Safari: Deleting cookies from Safari on the Mac

Firefox: Delete cookies and website data in Firefox

Internet Explorer: Delete and manage cookies

Microsoft Edge: Delete cookies in Microsoft Edge

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. arivo.co uses IP anonymisation, so your IP address will be truncated beforehand by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your anonymised IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de) 

Google Analytics reports on demographic characteristics and interests: We have enabled advertising reporting features in Google Analytics. The demographic and interest reports contain information on age, gender and interests. This allows us to get a better picture of our users without being able to attribute this data to individual people. You can find out more about the advertising functions at https://support.google.com/analytics/answer/3450482?hl=de_AT&utm_id=ad.
You can stop the use of the activities and information of your Google account under "Advertising settings" at  https://adssettings.google.com/authenticated by checking the box.
(Source: Created with the data protection generator of  firmenwebseiten.at cooperation with augenlaserinfo.com)

 

Google Maps

We use Google Maps from Google Inc. on our website. The company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services for the European region. Google Maps allows us to better show you locations and thus adapt our service to your needs. By using Google Maps, data is transmitted to Google and stored on Google servers. All our efforts on this site are aimed to offer you a useful and meaningful time on our website. By integrating Google Maps, we can provide you with the key information on various locations. You can see at a glance where we are located. The directions will always show you the best or fastest way to get to us. In order for Google Maps to be able to offer its service in full, the company must record and store data from you. This includes the search terms you entered, your IP address and also the latitude and longitude coordinates. If you use the route planner function, the start address entered is also stored. However, this data storage takes place on the Google Maps website. We can only inform you about this, but cannot influence it. Since we have integrated Google Maps into our website, Google sets at least one cookie (name: NID) in your browser. This cookie stores data about your user behaviour. Google uses this data primarily to optimise its own services and to provide you with individual, personalised advertising. Google Maps uses the following cookies: NID (storage period 6 months).
If you would like to learn more about Google's data processing, we recommend that you read the company's own privacy policy at https://policies.google.com/privacy?hl=de
(Source: Created with the data protection generator of  firmenwebseiten.at in cooperation with augenlaserinfo.com)

 

Google Tag Manager

For our website, we use the Google Tag Manager of the company Google Inc. For the European area, the company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. The Google Tag Manager is an organisational tool with which we can integrate and manage website tags centrally and via a user interface. Tags are small sections of code that, for example, record (track) your activities on our website. For this purpose, JavaScript code sections are inserted into the source code of our page. The tags often come from Google-internal products such as Google Ads or Google Analytics, but tags from other companies can also be integrated and managed via the manager. Such tags perform different tasks. They can collect browser data, feed marketing tools with data, embed buttons, set cookies and also track users across multiple websites. The data collected by these tools shows us what you are most interested in, where we can improve our services and which people we should still show our offers to. And for this tracking to work, we need to embed appropriate JavaScript codes into our website. The tag manager itself is a domain that does not set any cookies and does not store any data. It acts as a simple "administrator" of the implemented tags.The data is collected by the individual tags of the different web analytics tools. The data is virtually passed through to the individual tracking tools in the Google Tag Manager and is not stored. In the account settings of the Tag Manager, we have allowed Google to receive anonymised data from us. However, this is only the use and usage of our Tag Manager and not your data stored via the code sections. We allow Google and others to receive selected data in anonymised form. We thus consent to the anonymous sharing of our website data. Which summarised and anonymous data is forwarded exactly, we could not find out - despite long research. In any case, Google deletes all information that could identify our website. Google combines the data with hundreds of other anonymous website data and creates user trends within the framework of benchmarking measures. Benchmarking compares our own results with those of our competitors. Processes can be optimised on the basis of the information collected. If you want to learn more about the Google Tag Manager, we recommend the FAQs at  https://www.google.com/intl/de/tagmanager/faq.html.
(Source: Created with the data protection generator of  firmenwebseiten.at in cooperation with augenlaserinfo.com)

 

Google Ads

We use Google Ads (formerly Google AdWords) as an online marketing measure to advertise our products and services. As part of our advertising measures through Google Ads, we use the conversion tracking of the company Google Inc. on our website. In Europe, however, the company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. With the help of this free tracking tool, we can better adapt our advertising offer to your interests and needs. Of course, we also want to gain an accurate overview of the cost-benefit factor of our advertising campaigns. That's why we use the conversion tracking tool from Google Ads. A conversion occurs when you go from being a purely interested website visitor to an acting visitor. This happens whenever you click on our ad and then perform another action, such as visiting our website. With Google's conversion tracking tool, we record what happens after a user clicks on our Google Ads ad. For example, we can see whether products are purchased, services are used or whether users have signed up for our newsletter. With the conversion tracking tool, we can see which keywords, ads, ad groups and campaigns lead to the desired customer actions. We can see how many customers interact with our ads on a device and then make a conversion. This data allows us to calculate our cost-benefit factor, measure the success of individual advertising measures and consequently optimise our online marketing measures. We can also use the data obtained to make our website more interesting for you and adapt our advertising offer even more individually to your needs.
(Source: Created with the data protection generator of  firmenwebseiten.at in cooperation with augenlaserinfo.com)

 

YouTube

We have integrated YouTube videos on our website to bring you interesting video content directly on our platform. YouTube is a video portal that has been a subsidiary of Google since 2006. This video portal is operated by YouTube, LLC, located at 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page on our website that has an embedded YouTube video, your browser automatically connects to YouTube or Google's servers, and depending on your settings, various data may be transferred. Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is responsible for all data processing within the European region.

To display videos on our website, we incorporate a code snippet provided by YouTube. These embedded videos complement our textual and visual content, providing you with additional valuable information. Furthermore, embedding videos on our website can improve our visibility on the Google search engine. Even when we run Google Ads advertisements, Google can use the collected data to show these ads to individuals genuinely interested in our offerings. When you visit one of our pages featuring an embedded YouTube video, YouTube sets at least one cookie, which stores your IP address and our URL. If you're logged into your YouTube account, YouTube can often associate your interactions on our website with your profile using cookies. This includes data such as session duration, bounce rate, approximate location, technical information like browser type, screen resolution, or your internet service provider. Additional data may encompass contact details, any reviews, content sharing on social media, or adding content to your favorites on YouTube. If you're not logged into a Google account or a YouTube account, Google stores data with a unique identifier linked to your device, browser, or app. This helps maintain your preferred language settings, for example. However, many interaction data points cannot be stored as fewer cookies are set. Google retains the collected data for varying durations. Some data can be deleted at any time, while others are automatically deleted after a limited period, and still others are stored by Google for an extended time. Some data (such as items in "My Activity," photos, documents, products) stored in your Google account will persist until you delete them. Even if you're not logged into a Google account, you can delete certain data associated with your device, browser, or app. To learn more about our privacy policies, please refer to the following link: https://policies.google.com/privacy?hl=de
(Source: Created with the data protection generator of  firmenwebseiten.at in cooperation with augenlaserinfo.com)

 

Google Remarketing

Additionally, we utilize Google's Remarketing feature, which enables us to display personalized advertisements on appropriate ad spaces on other websites. These ads are tailored to your interests as demonstrated on our website. This capability is limited to a maximum of 18 months. For further details, please refer to Google's privacy policy. (Source: traffic3.net)

 

Meta Plug-ins

On our website, we have incorporated social plugins from Meta Platforms Inc. You can recognize these buttons by the familiar Facebook or Instagram logos, such as the "Like" button (the hand with a raised thumb), or by a distinctive "Facebook Plugin" label. A social plugin is a small component of Meta that is integrated into our site, each serving a unique function. The most commonly used functions include the well-known "Like" and "Share" buttons. For more detailed information on how each plugin is used, you can visit https://developers.facebook.com/docs/plugins.

We utilize these social plugins for two main reasons. First, they enhance your user experience on our site, and second, they enable Meta to optimize our advertising. It's important to note that we do not have precise knowledge about the specific data content. To understand how Facebook uses this data, you can review the company's data policy at https://www.facebook.com/about/privacy/update.

 

Facebook/Instagram-Pixel

We utilize the Facebook Pixel from Meta on our website. To do this, we've implemented a code snippet on our website. The Facebook Pixel is a piece of JavaScript code that loads a set of functions, allowing Meta to track your user actions if you've reached our website through Facebook or Instagram ads. For instance, when you make a purchase on our website, the Facebook Pixel is triggered and stores your actions on our site in one or more cookies. These cookies enable Meta to match your user data (such as customer data like IP address and user ID) with the data from your Facebook or Instagram account. Meta subsequently deletes this data. The data collected is anonymous and not visible to us, and it is only used within the context of advertising campaigns.

With the retargeting feature of the Meta Pixel, we can display targeted ads outside of our website without identifying the ad recipient. If you're a Facebook or Instagram user and logged in, your visit to our website is automatically associated with your user account. Our goal is to show our services or products only to those individuals genuinely interested in them. Using the Facebook Pixel, our advertising efforts can be better tailored to your preferences and interests. Facebook or Instagram users who allow personalized advertising may see relevant ads. Additionally, Meta uses the collected data for analytical purposes and its own advertisements.

If you're logged into Facebook, you can adjust your ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. If you're not a Facebook user, you can generally manage your interest-based online advertising preferences at http://www.youronlinechoices.com/de/praferenzmanagement/. There, you have the option to deactivate or activate providers.

For more information about Meta's data privacy, we recommend reviewing the company's data policies at https://www.facebook.com/policy.php.

 

LinkedIn Insight Tag

We employ the LinkedIn Insight Tag on our website to gather information about our website visitors. When a website visitor is registered with LinkedIn, we can analyze key professional data (such as career level, company size, country, location, industry, and job title) of our website visitors. This analysis helps us better tailor our website to our target audiences. Additionally, we can measure whether website visitors make a purchase or take other actions (conversion tracking). This measurement works across devices (e.g., from PC to tablet). With the LinkedIn Insight Tag's retargeting feature, we can display targeted advertising outside of the website without identifying the ad recipient.

LinkedIn itself collects log files (URL, referrer URL, IP address, device and browser characteristics, and access timestamp). However, IP addresses are either truncated or hashed (pseudonymized), especially when used for cross-device targeting of LinkedIn members. LinkedIn removes direct identifiers of LinkedIn members after 7 days, and the remaining pseudonymized data is deleted within 180 days.

The data collected by LinkedIn cannot be directly attributed to specific individuals by us as the website operators. LinkedIn will store the collected personal data of website visitors on its servers in the United States and use them for its own advertising campaigns. For more details, please refer to LinkedIn's privacy policy at https://www.linkedin.com/legal/privacy-policy#choices-oblig.

To opt out of LinkedIn's analysis of your usage behavior and targeted advertising, you can visit the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

 

Hubspot

Arivo utilizes HubSpot as a Customer Relationship Management (CRM) system, Content Management System (CMS), subscription service, and tracking tool to enhance interactions with prospects and customers, manage our website, improve its performance, and for marketing and lead generation purposes. The data you provide in various forms is stored and processed by HubSpot. In addition, HubSpot processes other data, such as your IP address, browser type, domain names, internet service provider (ISP), viewed files on our website (e.g., pages, images, etc.), operating system, click data, access times, and the URL addresses through which you accessed our site. If we have your personal data (e.g., name, address, etc.) because you provided it to us, it will also be linked with the aforementioned data (device and activity data).

You can find information on how HubSpot handles your personal data here: https://legal.hubspot.com/de/privacy-policy. For more information on cookies, please visit: https://knowledge.hubspot.com/de/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser.

 

Microsoft Clarity

"We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

 

Visual Website Optimizer

§ 7 Note on Data Transfer to the US

Arivo utilizes tools from companies based in the US. Active tools may therefore transmit data to servers in the US. Arivo informs visitors that the US is not considered a safe third country within the context of EU data protection laws. US companies are obligated to disclose personal data to security authorities without the possibility of legal action by individuals affected. As a result, it cannot be ruled out that US authorities (e.g., intelligence agencies) may process, analyze, and retain data located on US servers for surveillance purposes. We have no influence over these processing activities.

 

§ 8 Unsubscribing from Marketing Messages by Arivo

You can unsubscribe from our marketing communications at any time. To do so, click on the 'Unsubscribe' link at the bottom of our emails or send us an email at info@arivo.co.