Support for Parkers
We do not operate any parking lots!
If you have specific questions about a parking process, please contact the operator directly. We only supply the parking system and do not set the tariffs or other rules for the parking area.
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Where can I find my parking receipt?
I forgot to pay my parking fees. What should I do?
If you did not pay your parking fees before leaving the car park, you can pay them at online within a certain period of time.
Generally the payment period is 48 hours, but may vary depending on the car park operator.
The barrier does not open. What can I do?
If you are stuck in a parking lot and cannot exit, please contact the parking lot operator directly. You can also press the emergency call button at the exit.
You can find the responsible car park operator on the signage on-site.
How & where can I conclude a parking contract?
You can conclude a parking contract on the website of the respective car park operator.
Information of the operator can be found on the signage on-site or online.
How can I cancel my parking contract?
How can I change my license plate number?
In your customer portal, you can delete, edit and add your licence plates in your profile settings.
I have forgotten my password. How can I reset it?
If you have forgotten your password, you can reset it when logging into the customer portal and you will receive a new one by mail.