FAQs

You need to plan 8-12 weeks from ordering to commissioning - depending on the current order situation or project size, it can take longer.

The installation of hardware and on-site commissioning typically takes 2-3 days, depending on whether an existing system needs to be decommissioned first. 

A significant amount of time is spent on planning, organising and preparing, which is essential for a smooth process. 

As a car park operator, you also play a key role in this process. Your preparations include:

• Ensuring the construction-related services, such as correct piping and cabling. 
• Preparing your customer data for potential migration into the Arivo system.
• Communicating with your customers to prepare them for the transition. 

Our experienced project managers will support you throughout the entire process and guide you step by step. Together, we ensure that your project is implemented quickly and efficiently, and your parking system is smoothly commissioned. 

If you have any questions about the project process with Arivo or the installation of our parking system, feel free to contact us at sales@arivo.co.

Our projects are supported by experienced project managers who work closely with our customers from planning implementation and beyond. 

Before commissioning:

• Planning and delivery: Our team ensures everything is correctly planned and delivered on time. 
• Onboarding: After installation, we provide a tailored onboarding session to show you how to operate the system.

After commissioning:

• Ongoing support: Even after the project is completed and the system is live, we continue to offer support - whether you have questions about the Arivo system, need software assistance or require a device replacement. 
  This service is available during business hours without additional service fees or maintenance charges. 

We offer comprehensive support. Our team is available during business hours to assist with any questions you may have about our parking system.

Support is included in your license fees, with no additional costs or maintenance charges.

In the databox within the Arivo Parking OS, you can access a variety of reports. 

Our clear reporting system offers transparent insights and enables uncomplicated, monthly bulk bookings for your accounting. 

Additionally, raw data is available for custom analysis. 

If you have any questions about our reports, don't hesitate to contact us at sales@arivo.co.

Yes, with Arivo you're fully prepared for the connected parking industry of the future. 

Thanks to the open API of the Arivo Parking OS, additional software applications can be easily and seamlessly integrated - whether it's third-party apps like EasyPark or Parkster, or your custom software solutions.

If you have any questions, feel free to contact us directly at sales@arivo.co.

Yes, of course! We'd be happy to show you the features and capabilities of the Parking OS and answer any questions you may have. 

To book an appointment, contact us via mail at sales@arivo.co or send us your request through arivo.co/en/request. We look forward to giving you a live demonstration of Arivo!

The Arivo Software is billed through monthly license fees based on the number of managed parking lots. 

The license fees include:

• All applications & features: Full access to the Arivo Parking OS. 
• All updates: Security updates and new features are included at no extra cost or effort for you as the operator.
• Ongoing support: Remote maintenance and support in the operation of our system are also included and do not incur any additional costs.

With Arivo, there are no hidden costs. We ensure your ongoing expenses are transparent and predictable!

The exact costs depend on your specific project. Do you want more details? Send us your inquiry, and we'll be happy to provide a tailored quote.

If you have any questions about our pricing model and the benefits it offers, feel free to contact us at sales@arivo.co.

Arivo's software stands out for its flexibility, user-friendliness and innovative technology: 

• 100 % digital processes & automation: The entire operation and management workflow is fully digital. Tasks like billing, discount management and reporting are automated, saving time and resources. 
• Modular software package: The Parking OS offers a range of applications, from device monitoring to long-term parking management. These can be tailored to your specific use case and requirements. 
• Intuitive & simple interface: The user-friendly interface of our software makes system management and operation easy. 
• Standardised API integration: The open API ensures seamless compatibility with third-party apps - preparing you for the connected parking industry of tomorrow. 
• Fast & simple setup: Thanks to its modular structure, the system can be quickly and flexibly configured. What might take weeks with other providers can be accomplished with just a few clicks. 
• Transparent costs: All applications, updates and support services are included in the license fees - no hidden charges. 

Here you will find a detailed comparison of our software with other providers:

• Arivo vs traditional suppliers
• Arivo vs freeflow-only suppliers

Want to use our Parking OS for your parking management? Send us your inquiry, and we’ll be happy to provide a customised offer.

If you have questions about the Arivo Parking OS, contact us directly at sales@arivo.co.

Arivo's Customer Management system streamlines the handling of long-term parkers and registered pay-per-use customers. It's the perfect solution for operators looking to sell parking products online 24/7 while providing their customers with a digital self-service portal.

Our customer management offers:

• a white-label online shop for your parking operations
• a self-service portal for long-term parkers and registered pay-per-use customers
• automated customer accounting (covering everything from invoicing to payment collection)

If you have questions about Arivo's Customer Management or our white-label customer portal, feel free to reach out to us at sales@arivo.co.

Arivo’s Customer Management significantly reduces manual tasks involved in managing contract customers and long-term parkers:

• No manual creation of long-term parking contracts: Customers can complete contracts themselves via the customer portal.
• No setup of pay-per-use customers: Short-term parkers can register and enter their license plates directly in their account.
• No need for physical parking cards: Our system is fully digital and ticketless. 
• No administrative work for data updates or license plate changes: Customers can update their information anytime through the portal.
• No manual invoicing: Billing for long-term and pay-per-use customers is fully automated by the system.
• No manual payment collection: Payments are processed automatically. 

Arivo makes customer management more efficient and reduces your administrative workload many times over - an advantage that our customers consistently highlight.  

As Dr. Wolfgang Reichl von Parkenplus puts it: „With Arivo, costs and effort are reduced by 80–85%. We manage around 4,500 to 5,000 long-term parkers across 17 garages with just three half-time staff members.“

Do you want to lower costs in your parking operations? Request a quote now →

Through our white-label customer portal, you can effortlessly sell the following parking products:

• Contract-based parking:
  • Flat-rate billing at the start of each month.
  • Valid for specific parking areas.
  • Offered as long-term contracts or tailored options like night, day or weekend parking to optimise utilisation. 
• Time-based parking:
  • Consolidated billing for short-term parking at the end of each month (pay-per-use).
  • Valid across all your parking locations.
  • Ideal for building loyalty among short-term parkers.

The online portal enables you to sell various parking products, offering a flexible and customer-friendly way to meet diverse needs. 

For more information about Arivo's Customer Management and white-label portal, feel free to contact us at sales@arivo.co.

Parking fee discounts can be redeemed in various ways with the Arivo Parking System:

• Via the discount tablet by entering the license plate number
• Via a web interface by entering the license plate number
• Via QR-Code scan directly when paying at the payment terminal or the exit terminal 

These flexible options make it easy and convenient for your parking customers to apply discounts.

If you have any questions about Arivo's Discount Management, feel free to contact us at sales@arivo.co.

Our discount solution is perfect for shared parking spaces used by doctors, supermarkets, gyms, restaurants or hotels that wish to offer their customers discounted parking.

With our solution, you can easily set up and manage parking discounts for different partners without losing oversight. Additionally, you have full control over whether the discounts are billed back to your partners or not.

If you have any questions about our discount solution and its applications, feel free to contact us at sales@arivo.co.

Yes, our discount solution automatically generates a report for your accounting and for billing the granted discounts to partner companies. 

The report can be downloaded at any time from the Arivo Parking OS databox and includes the following information: 

• Number of discounts redeemed
• Total value of the credits
• Breakdown of how much was caused by each partner company and can be billed back

If you have any questions about our discount solution, feel free to contact us at sales@arivo.co.

Arivo Enforcement is ideal for operators of barrier-less parking areas who want to secure their revenue without dedicating resources to tracking unpaid parking sessions or managing parking violations. 

We handle the collection of unpaid parking fees for you, including automated owner data queries, dunning processes and customer service. This means 100% of the parking fees collected go directly to you as the operator - without any additional effort on your end. 

This service can be flexibly (de-)activated in the software at any time. The only requirement is that an Arivo system is installed in the respective parking area. 

For questions or interest in our enforcement solution, feel free to contact us at sales@arivo.co.

The amount of the penalty fee for parking violations varies by country:

• In Austria, the fees are € 42,00 gross.
• In Germany, the fees are € 35,00 gross.

These fees are charged once per parking violation and not, as with other providers, once per day (for parking durations > 24 hours).

The parking violation fees are set as low as possible and as high as necessary. They cover the costs incurred by Arivo for tracking and collection, including:

• Costs for owner data queries
• Postage & shipping costs
• Personnel costs for customer service
• Processing fees for unpaid parking fees
• Processing fees for cancelled cases

At Arivo Enforcement there are 3 payment reminders and dunning letters sent before a case is handed over to debt collection.

These include:

• 1st letter: payment reminder 
• 2nd letter: dunning letter
• 3rd letter: last dunning letter before handing over to debt collection 

For more detailed information on how these dunning stages are structured, please contact sales@arivo.co.

A 'fair' enforcement model depends on the specific conditions.

Comparing offers and services from different providers can be challenging because the devil is in the details.

Key criteria to consider when making a selection include the amount of parking violation fees, their frequency, and the dunning fees at each stage.

 

Our system provides a range of modern and hassle-free payment options:

• Online Payment with Arivo Pay: Quick and contactless online payment - no app download or registration required.
• Payment at the on-site terminal: Either fully cashless at the Cashless Terminal using card payments, Google Pay, or Apple Pay, or at the Cash Terminal, where cash payments are also accepted.
• Payment at the Parking Terminal at the exit: Using a card, Google Pay or Apple Pay.
• Payment via parking app: The integration of short-term parking apps such as EasyPark or Parkster completes the offering.

If you have any questions about our payment systems, feel free to contact us at sales@arivo.co.

We are convinced that cash is not necessary for successful car park management. The benefits of a cashless operation speak for themselves. 9 out of 10 of our projects are successfully operated cashless. 

Unsure which option is the best fit for you? Get in touch with us, and together we’ll find the ideal solution for your needs.

Alternatively, you can read more about this in our blog.

Yes, the Arivo Cash Terminal allows payment via debit or credit card, mobile payment (such as Apple Pay or Google Pay) or cash. 

The terminal accepts coins and banknotes and provides change as follows: 

No, with Arivo, payments are fully integrated into the system architecture. 

This offers a range of benefits for operators:

• One point of contact for both the parking system and payments
• Simplified accounting processes
  • Payments are bundled for online and offline payments
  • The payout amount on the bank statement matches the revenue in the Arivo report
  • Time-consuming payment reconciliations and manual chargeback management are not necessary!
• Fast setup & onboarding
  • No separate contracts with payment providers required
  • Payment terminals do not have to be manually assigned to the car park
  • Plug-and-play installation without downtime
• Fully integrated & always up-to-date
  
  • Terminal and software versions are always compatible
  • Terminal monitoring and payment reports in Arivo Parking OS
  • Automatic, regular updates
• Enhanced user experience for operators and car park users

If you have any questions about Arivo’s integrated payment system, feel free to contact us at sales@arivo.co.

Yes. Parking customers receive a digital receipt from our system. 

After payment at the payment terminal, the receipt can be retrieved, saved, and forwarded if needed by scanning a QR code or online upon button click.

Arivo does not provide printed receipts. This means operators do not need to purchase or refill receipt paper and benefit from lower maintenance costs for payment terminals, as there are no moving parts for issuing receipts that are prone to failure.

Arivo's License Plate Recognition automatically captures the license plate at both the entry and the exit, allowing our system to calculate the exact parking duration and corresponding fees. 

At the entrance, the license plate is scanned between 50 and 200 times from up to 40 meters away. The licence plate number is determined from these individual results in just a few milliseconds. 

Single misreads caused by reflections, shadows, obstructions, or unfavourable angles have no impact on the accuracy of recognition.

Our license plate recognition achieves a detection rate of over 99,5%, even under challenging conditions such as dirt from snow or mud, or at speeds of up to 70 km/h. 

"Over and over again, we are impressed by the reliability of the licence plate recognition! [...]  Different approach angles, bends or slopes on the driveway pose no issues whatsoever." - Herbert Kaufmann, Managing Director of the Kulturhaus in Dornbirn (AT).

Yes, our license plate recognition and digital parking system meet all the technical requirements of the GDPR.

Sensitive, personal data is handled with the utmost care.

The successful completion of external audits by an independent body every year confirms the GDPR compliance of our system.

For more information, please visit: Data Protection at the Arivo Parking System.

Yes. Arivo's License Plate Recognition can be easily integrated into existing parking systems, allowing you to continue using your current barriers or rolling gates.

Yes, our license plate recognition and digital parking system meet all the technical requirements of the GDPR.

Sensitive, personal data is handled with the utmost care.

The successful completion of external audits by an independent body every year confirms the GDPR compliance of our system.

For more information, please visit: Data Protection at the Arivo Parking System.

 

Clear signage for licence plate recognition is mandatory.

It must be clearly visible at the entrance that license plates are being read and processed.  Additionally, the terms and conditions for parking must be displayed directly at the entrance. 

If you need support with the design of your car park signage, we will be happy to help you with a signage concept and ready-to-print signs - and, if desired, including installation.

Arivo acts as a commissioned data processor. The processed data belongs to our customers or the respective car park operators.

In order for us to process the data collected from parking areas equipped with the Arivo System, it is necessary to conclude a data processing agreement (DPA) by Art. 28 GDPR.

For more information, please visit: Data Protection at the Arivo Parking System.