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Arivo Enforcement

Protect yourself from lost revenue due to non-payment or parking violations at your freeflow car parks. 

 

  No Effort in Dunning Unpaid Parking Violations
Car Park Operator Receives 100% of the Parking Fees
Low Penalty Fees & Fair Cancellation Terms

 

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Software interface of Arivo's automated free-flow dunning system.
Arivo customer: APCOA
Arivo customer: Contipark
Arivo customer: OEBB
Arivo customer: Fraport
Arivo customer: PBG

Non-Payers on Your Freeflow Area
Cost you Money and Peace of Mind

Effortless Dunning for Freeflow Parking Areas 

With the Arivo Enforcement App, you can automate your debt collection process yourself: from retrieving vehicle owner details and sending payment reminders by mail to AI-powered customer service for enquiries from parkers.

Instead of tracking down non-payers manually, everything is handled by a tool that you control yourself. Fully automated in the background, fully documented and under your control at all times. 

 

Arivo Parking System Freeflow
View of an unpaid parking event in the Arivo Parking software operator interface

100% Control and Full Transparency

With the Arivo Enforcement App, you retain full control over your enforcement at all times.

You decide when enforcement is active, which cases are pursued and how long customers can still pay after leaving the car park.

At the same time, you have a clear overview of all relevant key figures – from the non-payment rate and repeat offenders to the status of every outstanding case.

Effective Enforcement Does Not Have to be Customer-Unfriendly.

Our approach: low penalty fees, fair payment terms
and flexible cancellation policies.
 
This allows you to collect outstanding parking charges efficiently without causing unnecessary conflict.
This protects your reputation, avoids negative publicity
and ensures satisfied parking customers.
Customer-friendly & automated

The Advantages of Arivo Enforcement

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Protection from Loss of Revenue

Those who fail to pay will be required to settle their bill in full. 100% of the collected parking fees go straight into your pocket. This guarantees that your Freeflow operation stays profitable.

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No Effort

The entire process is automated – with no extra effort required on your part: from retrieving vehicle owner details, through sending payment reminders, to AI-powered customer service.

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Full Control

Flexibly (de)activate enforcement, choose your own deadlines for payments, cancel cases with a single click – you decide whether and who is penalised, thereby retaining full control.

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Full Transparency

With Arivo, you always know what’s happening in your area – all the relevant KPIs at a glance on the dashboard, from the enforcement rate to suspicious number plates.

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No PR Disasters

Our parking system is designed to ensure that nobody forgets to pay. Should the occasional incident occur, low fines and fair terms and conditions prevent negative press coverage.

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Fair for everyone involved

Clear communication, fair terms and conditions, and a willingness to be accommodating where appropriate ensure a system that is customer-friendly for parkers and reliable for you as the operator.

-60 %
Administrative
Effort
-90 %
Expendable Materials
100 %
Digital Parking System
110 %
Prepared for the Future
Options for tracking with Arivo

The Features of Arivo Enforcement

Activation & Deactivation IconActivation & Deactivation

Can be (de)activated at any time with a single click in the software interface

Clock IconPayment Period Setting

Freely selectable post-payment period 
(default setting: 48h)

Dunning Process IconAutomated Dunning Process

Fully automated – from retrieving vehicle owner details, through sending payment notices, to making disbursements

Phone IconAI-Powered Customer Support

AI customer support for parkers with enquiries

Table IconComprehensive Registration of Non-Payers

All cases neatly listed and accessible

Cancellation IconCancellation of Individual Cases

Easily cancel individual enforcement cases with a single click

Enforcement IconEnforcement Rate

Daily evaluation of the enforcement rate in the dashboard

Car IconSuspicious Number Plates

Serial offenders can be identified at a glance on the dashboard

Download IconReporting & Raw Data Export

Enforcement figures in the turnover, tax and payout reports, and as a CSV export for your own analysis

Step by Step

The Dunning Process at Arivo

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Exit & Payment Deadline

Short-term parkers can pay their parking fees online within a payment period after exit, chosen by the car park operator. 

Owner Data Enquiry

After the deadline has expired, an owner data enquiry is automatically initiated. 


Invoice

The car owner receives an invoice by mail. 



Payout

Car park operator receives 100% of the charged parking fees. 


Step by Step

The dunning process at Arivo

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Exit & Payment Deadline

Short-term parkers can pay their parking fees online within a payment period after exit, chosen by the car park operator. 

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Owner data query

After the deadline has expired, an owner data query is automatically initiated. 

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Invoice

The car owner receives an invoice by mail. 

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Payout

Car park operator receives 100% of the charged parking fees. 

Sales Manager Jan Kargl

Jan Kargl

Sales Manager

 

Wondering if we are the perfect fit for you?

Let's talk about it! Together we will find the optimum solution for your needs.

All answers to your questions
Insight into our parking software
All information about our ticketless parking system
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FAQs

Frequently Asked Questions About Arivo Enforcement

For whom is the Arivo Enforcement suitable?

Arivo Enforcement is ideal for operators of barrier-less parking areas who want to secure their revenue without dedicating resources to tracking unpaid parking sessions or managing parking violations. 

The Arivo Enforcement App automates your debt collection management – from automated vehicle owner data enquiries through the entire dunning process to AI-powered customer service.

Throughout this process, 100% of the parking fees collected go directly to you as the operator – without any additional effort on your end. 

This service can be flexibly (de-)activated in the software at any time. The only requirement is that an Arivo system is installed in the respective parking area. 

For questions or interest in our enforcement solution, feel free to contact us at sales@arivo.co.

How much are the parking violation fees at Arivo Enforcement?

The amount of the penalty fee for parking violations varies by country:

  • In Austria, the fees are € 42,00 gross.
  • In Germany, the fees are € 35,00 gross.

These fees are charged once per parking violation and not, as with other providers, once per day (for parking durations > 24 hours).

The parking violation fees are set as low as possible and as high as necessary. They cover the costs incurred by Arivo for tracking and collection, including:

  • Costs for owner data queries
  • Postage & shipping costs
  • Personnel costs for customer service
  • Processing fees for unpaid parking fees
  • Processing fees for cancelled cases
How many dunning stages does the Arivo Enforcement include?

At Arivo Enforcement there are 3 payment reminders and dunning letters sent before a case is handed over to debt collection.

These include:

  • 1st letter: payment reminder 
  • 2nd letter: dunning letter
  • 3rd letter: last dunning letter before handing over to debt collection 

For more detailed information on how these dunning stages are structured, please contact sales@arivo.co.

What is a 'fair' enforcement model? And how is this implemented at Arivo compared to other providers?

A 'fair' enforcement model depends on the specific conditions.

Comparing offers and services from different providers can be challenging because the devil is in the details.

Key criteria to consider when making a selection include the cost of parking violation fees, their frequency, and the dunning fees at each stage.

Key differences between the Arivo Enforcement and other providers:

  Arivo Other suppliers
Amount of penalty fees In AT: € 42,00 gross
In DE: € 35,00 gross		 € 40,00 - € 120,00 gross
Charging of penalty fees Once per parking violation or parking session Once a day (for parking > 24 hours)
Dunning fees

For the 1st letter: none

For the 2nd letter: € 7,50

For the 3rd letter: € 22,50

 Already from the 1st letter € 54,00 usual
Terms of payment

10 days

 Often shorter to benefit from the high dunning fees
Language of payment reminder

Payment reminder letter in the respective national language

 Payment reminder often in the national language of the respective provider
Validity of penalty fees

Long-term fixed, low penalty fees

 Increase in parking violation fees usually occurs after just 12 months

 

Industries & use cases

Our Solution for Your Requirements

Working with Arivo

The Path to Your Digital Parking System

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Comprehensive 
Consultation

We will advise you free of charge and without any obligation. Together we will find the optimum solution for your needs.

 

Tell us about your project  

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Set-up &
Commissioning

Our team ensures that everything is properly planned and delivered on time. After that, we provide you with a brief onboarding session to ensure you know how to operate the system optimally.

 

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Software Updates &
Ongoing Support

You can rely on us even after the project is completed and commissioned. Without any additional service fees or maintenance flat rates.

 

 

Any questions left?