Arivo Customer Portal

With Arivo, occasional parkers become loyal, repeat customers. 

How? Your customers simply register online through the Customer Portal, save their license plate, and pay easily using their preferred payment method. They’ll never want to park any other way.

 

  Customer loyalty through digital convenience
A solution for short- & long-term parking
Self-Management: simple, quick and intuitive

 

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Arivo Customer Portal Abrechnungskonto und Fahrzeuge sowie Verträge in Desktopansicht
Arivo Kunde: PBG
Arivo Kunde: OEBB
Arivo Kunde: Contipark
Arivo Kunde: Fraport
Arivo Kunde: APCOA
Online Portal for Your Parking Customers

What features does the Arivo Customer Portal offer?

A Portal for Short-Term & Long-Term Parkers

The Arivo Customer Portal brings together your long-term parking management and short-term parker loyalty program in one platform.

Aufzählung_eins   Short-term parking (Pay-per-Use)

Once registered, your customers can park flexibly at all your locations. Short-term parking charges are automatically billed and conveniently settled at the end of the month via direct debit.

Aufzählung_zwei    Long-term parking

Registered customers can easily book long-term parking spaces at your locations directly through the portal. The first payment is processed instantly at the time of booking, and subsequent charges are automatically billed at the start of each month.

Smartphones mit Arivo Customer Portal Ansicht für Kurz- und Dauerparker
Customer Portal Dashboard in Desktop und Mobilansicht

Online Store & Self-Service Plattform in One

The Arivo Customer Portal combines an online store with self-management features in a single platform.

Aufzählung_eins   Online Store

Registered users can conveniently park for short periods at all your locations and book long-term parking spaces online anytime.

Aufzählung_zwei   Self-Management of All Data

Registered customers can easily manage everything themselves, from their license plate and payment method to their booked long-term parking spaces.

Aufzählung_drei   Automatic Parking Fee Billing 

Once saved, the payment method is automatically charged on a recurring basis. Invoices are generated automatically and can be downloaded at any time.

WIPARK adopts the Arivo Customer Portal

70% growth in registered customers within 3 months

WIPARK Garagen GmbH, the oldest parking operator in Vienna, has digitized 45 of its parking garages with 14,000 spaces using Arivo.

The result? Both short-term and long-term parkers are efficiently managed, providing an intuitive parking experience. Customer service has been significantly streamlined.

The highlight: In just three months, new pay-per-use registrations (WIPcard customers) surged by 70%—without any extra marketing spend.

Ein- und Ausfahrt der Windmühlgarage Wipark, Wien © Stephan Huger | Wipark Garagen GmbH
Online Sales & Automated Processes

Advantages of the Arivo Customer Portal

Customer Loyalty

Increase in registered customers through seamless convenience and user-friendly sign-up.

24/7 Online Sales

Convert occasional parkers into loyal customers and sell long-term parking contracts 24/7.

Self-Management for Parking Customers

Whether it's updating personal details and payment methods or downloading invoices.

Intuitive Interface & Seamless Usability

An easy-to-use interface and straightforward processes for a better parking experience.

Automated Payment Billing

Stored payment methods are automatically charged on a recurring basis.

White-label Solution & Hosting by Arivo

Your brand takes the spotlight, and we take care of the rest.

900 +
Realized projects
490 +
Satisfied customers
265 k
Managed parking spaces
3400
LPR cameras in action
Digital Convenience in Parking

Features of the Arivo Customer Portal

Mit der Arivo Kundenverwaltung Park-Produkte, Tarife und KundInnengruppen leicht verwalten. Administration

Manage profile settings, license plates, reserved long-term parking spaces, and payment methods

rotate-solid_blauAutomatic Payment Processing

Your saved payment method will be charged automatically on a recurring basis.

car-solid-blueMultiple License Plates Per Account

Assign parking permissions individually for each vehicle

Bei der Arivo Kundenverwaltung erfolgt die Zahlung per Lastschrift oder Kreditkarte. Payment Methods

Google Pay, Apple Pay, all major credit cards, or SEPA direct debit

Verwaltung von Whitelist-Parkberechtigungen mit der Arivo Parking Software Location & Pricing Overview

A summary of all short-term and long-term parking rates for each of your participating parking locations

Diverse Exportmöglichkeiten stehen in der Arivo Kundenverwaltung zur Verfügung.Invoice Download

Download monthly invoices for all short-term parking sessions and all reserved long-term parking spaces

square-parking-solid_blauImmediate Parking Access

Your parking space is available for immediate use upon completion of registration.

calendar-xmark-solidAutomatic License Plate Blocking

Automatic notification for payment failures and license plate blocking

user-check-solid_blauOn-Site Registration Available

Registration is possible even after you've entered the parking area. Your active parking session will automatically be linked to your account.

Customer Registration

Easy Sign-up Directly at the Parking Area

Registrierungsprozess Customer Portal Kennzeichen eingeben

1. Enter license plate

Registrierungsprozess Customer Portal Mailadresse eingeben und bestätigen

2. Enter email address

Registrierungsprozess Customer Portal Zahlungsmittel auswählen

3. Choose payment method

Registrierungsprozess Customer Portal Rechnungsadresse hinterlegen

3. Provide billing address

References

What our Customers say

Wolfgang Reichl - Parkenplus

 

Zitat_Icon With Arivo's customer management system, our administrative workload and staffing needs have been drastically reduced. While it's hard to give an exact figure, I’d estimate that costs and effort have decreased by about 80–85%. We manage around 4,500 to 5,000 long-term parkers across 17 garages with just three part-time employees.

 

 

Dr. Wolfgang Reichl

Geschäftsführung

Arivo-Referenz-ParkenPlus-Logo

Porträt Manuel Hahnl, Innovationsmanager Wipark Garagen GmbH

 

Zitat_Icon We aimed to convert occasional parkers into loyal customers – and we succeeded. In just three months after going live, our customer base grew by 70%! We’re very pleased with the new solution from Arivo.

 

 

 

 

Manuel Hahnl, MA

Innovationsmanager

Arivo Referenz: Wipark

 

Denis Nail

Denis Nail

Sales Manager

 

Wondering if we are the perfect fit for you?

Let's talk about it. Together we will find the optimum solution for your needs.

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Our Customer Portal for Your Parking Management

Easily integrated into existing parking systems

With the Arivo Customer Portal, you can elevate your digital parking management to the next level—whether you're using an Arivo Parking System or another existing facility.

Our software solution integrates seamlessly into your current parking system and ongoing garage operations.

Arivo Customer Portal Standortübersicht
FAQs

Frequent Questions about the Customer Portal

What is the Arivo Customer Portal?

The Arivo Customer Portal is the perfect addition to your parking management solution, ensuring a convenient, seamless parking experience.

Simply register, add your license plate and payment details, and start parking immediately. Your customers benefit from maximum convenience, without waiting or paperwork.

  • Flexible Pay-per-Use Parking: 

    Registered customers can park spontaneously at all your locations without worrying about paying for individual parking sessions.

  • 24/7 Long-Term Parking Anytime: Registered users can conveniently book long-term parking contracts 24/7 via the online portal.

Questions left? Our sales team is happy to help: sales@arivo.co

Which manual tasks are eliminated with Arivo's Customer Management?

Arivo Customer Management streamlines contract customer management and long-term parking administration by eliminating many manual processes:

  • No manual setup of long-term parking contracts: Customers sign up and manage their contracts directly through the customer portal.
  • No need to register Pay-Per-Use customers manually: Short-term parkers can easily register and add their license plate themselves.
  • No issuing or mailing of long-term parking cards: Our system is fully digital and ticketless. With license plate recognition, physical access cards are unnecessary.
  • No hassle with data management or license plate changes: Customers can update their information anytime through the customer portal.
  • No manual invoicing: The system automatically handles billing for both long-term and pay-per-use customers.
  • No manual payment processing: All payments are processed automatically.

Arivo simplifies customer management and drastically reduces administrative workload—something our clients consistently praise.

Dr. Wolfgang Reichl from Parkenplus shares his experience: „With Arivo, we've cut costs and workload by 80–85%. We manage around 4,500 to 5,000 long-term parkers across 17 garages with just three part-time employees.“

Looking to reduce costs in your parking operations? Request an offer today →

What parking products can be offered through the Customer Portal?

The Arivo Customer Portal lets you offer your customers flexible and convenient parking solutions:

1. Pay-per-Use Short-Term Parking

  • Monthly consolidated billing for short-term parking
  • Valid at all your parking locations
  • Great for building customer loyalty among short-term parkers

2. Long-Term Parking Subscriptions

  • Fixed monthly fee charged at the beginning of each month
  • Valid for specific parking locations
  • Available as a full-time subscription or as a night, day, or weekend pass to optimize occupancy

The Arivo Customer Portal enables seamless digital sales of various parking options, giving you the flexibility to meet your customers’ needs effortlessly.

Have questions about our Customer Portal or Customer Management? Contact our sales team at sales@arivo.co.

Industries & Use Cases

Our Solution for Your Requirements

Working with Arivo

The Path to your Digital Parking System

Comprehensive
Consultation

We will advise you free of charge and without any obligation. Together we will find the optimum solution for your needs.

 

Tell us about your project  

Set-up &
Commissioning

Our team ensures that everything is properly planned and delivered on time. After that, we provide you with a brief onboarding session to ensure you know how to operate the system optimally.

 

Software Updates &
Ongoing Support

You can rely on us even after the project is completed and commissioned. Without any additional service fees or maintenance flat rates.

 

 

Any questions left?