Arivo Reference Story: Park Service Hüfner

Park Service Hüfner embraces modern parking management: In partnership with Arivo, the busy and centrally located Steinstraße parking garage has been fully digitised. The new system is completely ticketless and cashless, using licence plate recognition to deliver greater efficiency, minimal maintenance, and a seamless parking experience for all users.

Objective

Replace the outdated parking system with a low-maintenance, fully digital solution that seamlessly integrates the underground hotel side garages 

 

Parking Solution

Ticketless and cashless parking with barrier

 

Project Scope

Parking garage with 79 parking lots 

Situated in the heart of Stuttgart, the Steinstraße parking garage enjoys a prime location with consistently high demand. It serves three main user groups: short-term parkers, long-term parkers, and permanent users with reserved parking rights managed administratively. In partnership with Arivo, the facility has been fully digitised. The new ticketless and cashless system now ensures reliable, low-maintenance operations and delivers a smooth, user-friendly experience.

Less Maintenance, more Efficiency: Why Park Service Hüfner Chose to Go Digital

Before the upgrade, the Steinstraße parking garage relied on a coin-operated system that was more than 20 years old—an outdated setup that no longer met the needs of modern parking operations. Spare parts were hard to come by, the technology was unreliable, and maintenance was time-consuming. Staff had to manually refill the coin dispensers every day just to keep the system running.

Info: 

In a coin-based parking system, parkers receive a physical token upon entry. At the end of their stay, they insert the token into a payment machine to complete the transaction. To keep the system running smoothly, operators must regularly empty and refill the tokens by hand.

A digital, low-maintenance, and future-ready solution was essential. For Park Service Hüfner, three key requirements were at the forefront when choosing a new system: reliable performance, advanced licence plate recognition, and seamless integration with their existing long-term parking management software from DigiPark GmbH.

Working with Arivo, they implemented a solution that checked all the boxes—a modern parking system with barrier control, licence plate recognition, and fully cashless payment.

Arivo Delivers with Smooth Installation and a Solution-Focused Partnership 

The rollout of the new system was quick and straightforward, requiring minimal effort from Park Service Hüfner. Installation and setup were completed efficiently, with low staffing needs and minimal internal costs—definite wins for the operator. “Even after going live, our feedback was taken seriously and implemented right away. Arivo consistently focused on finding the right solutions for our needs,” says Wolfgang Quaiser, Operations Manager at Park Service Hüfner, reflecting on the successful partnership.

Info: 

Process costs refer to the internal effort involved in carrying out a project. For Park Service Hüfner, this meant assessing how many team members were needed, what tasks they took on, and what costs were generated as a result.

Proven Performance: Positive Early Feedback from Daily Operations

Since January, the Arivo Parking System has been up and running at the Steinstraße garage—and it’s been delivering stable, trouble-free performance from the start. Licence plate recognition remains consistently high, with accuracy rates close to 100%.

Just a few months in, the feedback has been overwhelmingly positive. Staff appreciate the system’s intuitive design and the smooth, straightforward communication with Arivo’s customer support team. Parkers are also highly satisfied, enjoying a modern, seamless parking experience. The fully cashless setup adds even more convenience—for example, payments can be made easily right at the exit terminal.

More Projects Already in the Pipeline  

With the successful rollout of the new parking system, Park Service Hüfner has fully transitioned to digital operations. Building on the strong partnership with Arivo, additional projects are already in the pipeline.

Wolfgang Quaiser Operations Manager at Park Service Hüfner    We’re very pleased with the new system. The installation was simple, and everything has been running reliably since. Our feedback was taken seriously and implemented quickly. We really appreciate the solution-focused approach to working together."